Shipping policy

Thank you for shopping with PaperTime.
We aim to deliver your order quickly, safely, and with care. Below you’ll find all details about how and when your order will arrive.

Processing Time

Orders are usually processed and shipped within 1–2 business days after payment confirmation.
During peak seasons or special promotions, processing may take slightly longer, but we’ll always do our best to keep you informed.

You will receive an email confirmation with your tracking number once your order has been shipped.

Delivery Times

Estimated delivery times from the date of shipment:

  • Czech Republic: 2–4 business days

  • Slovakia: 3–5 business days

  • European Union: 3–7 business days

  • Other European countries: 5–10 business days

Please note that these are estimates. Actual delivery times may vary depending on carrier schedules, holidays, customs processing, or circumstances beyond our control.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected carrier.
We occasionally offer free shipping on orders over a certain value or during promotional events — these offers will be clearly displayed on our website.

Carriers

We ship primarily with GLS, Packeta (Zásilkovna), and other reliable courier services to ensure safe and timely delivery.
You will receive tracking details by email as soon as your parcel leaves our warehouse.

International Shipping

We currently ship within the European Union and selected European countries.
If you are located outside the EU and would like to place an order, please contact us at info@papertime.eu to discuss individual delivery options.

Please note:

  • Customers are responsible for any customs duties, import taxes, or handling fees charged by their country of residence.

  • Delivery times outside the EU may vary depending on customs procedures.

Order Tracking

Once your order ships, you will receive a tracking email with a link to follow your parcel’s journey.
If you don’t receive a tracking number within three business days, please check your spam folder or contact us at info@papertime.eu.

Shipping Address

Please ensure that your shipping details are complete and correct before submitting your order.
PaperTime is not responsible for delays or losses caused by incorrect or incomplete addresses.

If you notice an error after placing your order, contact us immediately at info@papertime.eu. We’ll do our best to correct it before your order is shipped.

Lost or Delayed Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us at info@papertime.eu.
We will assist you in locating the shipment and, if necessary, arrange a replacement or refund.

Please note that once a parcel is handed to the carrier, risk of loss passes to the customer, but we will always do our best to help resolve delivery issues.

Damaged Shipments

If your package arrives visibly damaged, please take clear photos before opening it and contact us immediately at info@papertime.eu.
We’ll work with you to arrange a replacement or refund as soon as possible.

Returns and Exchanges

For information on returns, exchanges, and refunds, please visit our Return & Refund Policy page.

Contact Us

For any shipping-related questions or special delivery requests, please reach out to us at:
📧 info@papertime.eu

We’re always happy to help ensure your order arrives smoothly and safely.