Refund policy

We want you to love your PaperTime experience. If something isn’t right, we’re here to help.

Returns

You have 30 days after receiving your order to request a return.
To be eligible, your item must be in the same condition as when you received it — unused, undamaged, with all original packaging and tags included. Please keep your receipt or proof of purchase.

To start a return, contact us at info@papertime.eu.
Once your request is approved, we’ll send you a return shipping label along with detailed instructions.

Please note: returns sent back without prior approval cannot be accepted.

All returns should be sent to:
PaperTime s.r.o.
Náměstí Winstona Churchilla 1800/2
130 00 Prague, Czech Republic

For any questions about returns, feel free to email us anytime at info@papertime.eu.

Damaged or Incorrect Items

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect. We’ll review the situation promptly and arrange a replacement or refund.

Non-Returnable Items

Certain items cannot be returned, including:

  • Custom-made or personalized products

  • Digital gift cards

  • Items on final sale

  • Perishable or hazardous goods

If you’re unsure about the eligibility of your item, please reach out to us before sending it back.

Exchanges

The quickest way to receive the product you want is to return the original item first. Once the return is processed, you can place a new order for the desired product.

European Union 14-Day Right of Withdrawal

If your order was shipped within the European Union, you have the legal right to cancel or return your order within 14 days of delivery — for any reason and without justification.
Returned items must be in their original condition, unused, and with all packaging intact. Proof of purchase is required.

Refunds

Once we receive and inspect your returned item, we’ll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process the refund.
If more than 15 business days have passed since your return was approved, contact us at info@papertime.eu.